"Had an unusual property that I knew was going to be a tough sell. Malcolm was upfront and honest about the difficulties that lay ahead as I put my property on the market. They recognized this sale as a challenge and developed a plan to close my sale while still meeting my needs and expectations. Always available, always professional, Malcolm was fantastic!"

"It was a delight to work with the Service You Can Trust team. You provided superb advice about pricing, showing and selling my condo. Two years ago, you did an equally great job helping me to buy the same unit. You're very thorough, hard-working, responsive, and supremely competent. If I'm ever back in the DC area, I'd hope to work with you folks again."

"As a global leader in the services industry, I appreciate excellence of service when I see and experience it. The Service You Can Trust Team certainly lives up to their brand."

"The Service You Can Trust Team is a tag team of helpfulness and spot-on advice. Malcolm knows the local real estate market inside and out. First-time homebuyers like us are easily overwhelmed by the size of the market and the complexities of a real estate transaction. The Service You Can Trust Team spent lots of time with us, helped us figure out what we wanted, and made sure we got what we wanted - - at the best price. Once we decided to bid on a house, they made sure everything was taken care of, from start to finish. They are an absolute pleasure to deal with."

"We would like to express our appreciation to you and your team! You made the impossible happen. Even with our short stay in D.C., my extensive seminars, and less than two days to look at the real estate market to buy a condo as close to Foggy Bottom as possible, you were able to find us a desirable property in desirable location for our daughter who is attending GWU. Thanks to your perseverance and promptness we now are relaxed that our daughter will not need to move from places to places while we are thousands of miles away. Thank you for great service."

"We have heard many horror stories about home buying but the process was very smooth for us. The team is very responsive and I was always surprised at how quickly I heard back on any questions. The Service You Can Trust Team did a good job covering when ever any one was out of town. I really liked the www.settlementroom.com tool that this team uses to keep track of each step of the transaction."

"I am very impressed with Malcolm's professionalism. He's extremely helpful, always available by phone when I need advice. He's very aware of my needs as a buyer and works hard for my interests. I would recommend Malcolm Carter to others who need an extremely knowledgeable and efficient agent."

"Malcolm was great. He was very accessible, and he actually did what he promised. I recommend him highly."

"I've been intending for some time to simply let you know how appreciative I am for all your persevering efforts in helping me find a new house. I couldn't be more pleased with where I'm living. It took a long time to get there, but worth the wait! Thank you for working so hard to make it happen. (I'll be sure to send my friends your way!)"

"Malcolm worked tirelessly for me until I found exactly the place I wanted. He made sure I understood well what was available on the market, and gave me a comprehensive view of DC's neighborhoods until I settled on buying my condo on Capitol Hill."

"I met Malcolm while receiving an offer for the property I was selling. Malcolm was the realtor representing the buyer to who I was selling my first investment property, a foreclosure in NE DC that I purchased at auction and then rehabbed. What impressed me about Malcolm was his level of professionalism and respect for all parties involved and his ability to close the deal upon making the offer. He said something that really stood out to me;"My client definitely wants to buy this house and we are going to do what ever it takes to strike a deal tonight."He was right. After 3 rounds of negotiations, we had a deal that satisfied both my needs as well as his buyer. What this demonstrated to me was Malcolm's solid skill for negotiating offers and his ability to actively listen, not just hear, the needs of every party involved, to create an agreement that met everyone's needs. Also, Malcolm "makes an effort". He made an effort to gain my business on the next project. I appreciated this and welcomed his services in assisting me to purchase my next investment property. He successfully assisted me in finding that property and was very easy to work with. Malcolm demonstates the attention,"the extra stuff", that makes you feel like your best interests are being looked after. He is a real problem solver and I would recommend him to anyone looking to buy or sell property in the DC area."

"Malcolm employs state of the art technology that allows for effective, timely and relevant contact with clients."

"Malcolm has a can-do attitude that makes working with him a positive experience in what is by nature a stressful situation. He always responds to this client's needs and follows-up with answers to the many questions I pose. I am glad to have had his services in finding our rental property."

"Malcolm defined ‘going the extra mile’ when it came to selling my Capitol Hill condo. Not only did he manage a tenant admirably, stage the apartment beautifully (including items from his own home) and analyze the market perfectly, but he obtained the best possible price for my apartment. What especially impressed me was his immediate availability and responsiveness, particularly important because I was in another city throughout the entire process."

"Service You Can Trust, that really says it all; perfect website for a prefect gentleman in all situations. Malcolm Carter and his team are thorough, professional, upfront, honest and courteous. When you buy a car you talk to a salesperson, when you buy or sell a house do so with someone you can trust, Malcolm Carter."

"I just wanted to send you a quick note expressing my appreciation for all your help and work. Thanks for making my first home buying experience interesting, informative and exciting."

"When Malcolm says ‘service you can trust’, he really means it. Both Malcolm and his associates made my first home buying experience an easy and pleasurable experience."